Align Global Support

24x7x365 Support

Industry Leading 24x7x365 Support

We know that your business operations and financial close are mission critical. That’s why we’ve developed a superior support experience that ensures consistent high standards of client service. With Align, an elite, global technical support team is available to you 24x7x365, so you have access to expertise whenever, or wherever, you need it.

By enhancing your staff with Align’s global team of IT experts, you’ll experience a reduction in hassles, multiply your impact and implement best practices company-wide.

If you are a client in need of assistance, please contact our help desk by portal, email, or phone below.

By Email

Email for non-urgent issues, or to schedule a future date site visit. An engineer will be scheduled to reach you. ​

IT Service Desk 
help@align.com

By Phone

Talk to an engineer directly about an urgent issue or escalation.

U.S. and Canada 
+1 855-IT-ALIGN (1-855-482-5446) 24/7 year-round (to reach the Help Desk, press 1)

U.K. 
+44 20 7993 8665

Global Support Portal

Proactive support to help you prevent issues before they transpire. Reactive support to quickly and efficiently resolve problems.

Submit a ticket through the Align Portal for non-urgent issues, requests, or to schedule a time with an engineer. ​

Or, use the chat function available through Microsoft Teams or on the bottom right of the Client Portal. Chat offers immediate live engineer assistance.

Access 24x7 Global Support Portal

Remote Connectivity

Anywhere, anytime remote access to meet your hectic schedule.

Access Remote Support

Travel & Security

Traveling? Learn how to help us keep your systems and data secure while you're away. 

Submit Travel Notification

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★★★★★

“Align is our trusted provider for all our Managed Services and cybersecurity needs. They provide us best-in-class IT services that not only help drive productivity and growth, but ensure we meet both current and evolving compliance and security requirements with ease. As consultants to financial advisors, trust and reliability are indispensable to our operations, which is why we never hesitate to refer Align to our very own client base. Align isn’t just our partner, they are an extension of our team. We look forward to entrusting them with our IT infrastructure for years to come.”

Ed Fasano - Experienced Advisory Consultants LLC