A global financial services institution operating more than 200,000 devices worldwide relied solely on ServiceNow to manage tickets, changes, and asset lifecycles across its data centers. While ServiceNow contained vast logical data, physical validation of rack space and capacity was not maintained—a gap that became critical when an overseas installation failed due to cabinets already at capacity.
By deploying Align’s Asset Point data center inventory management tool and Asset Point iOS application, the firm now maintains 98% accurate physical inventory data with bi-directional ServiceNow synchronization, significantly reducing installation delays, onsite rework, and project risk.
The organization initiated a change request in ServiceNow to install multiple new devices at one of their overseas locations. Based on the data in ServiceNow, the required space and power were determined to be available, and the installation was approved.
Upon arrival, an engineer discovered that the designated cabinets were fully populated, with insufficient U-Space and limited power availability.
Because ServiceNow only contained current logical data and did not reflect the physical state of the cabinet, the installation could not proceed as planned, which led to extended project timelines.
To close the gap between logical data in ServiceNow and the physical reality of the data center, the organization deployed Asset Point along with its Asset Scan application. Asset Scan, a handheld tool that replaces laptops, lets engineers scan devices, validate details like RU position, serial number, and status, and push updates to Asset Point.
Through scanned validations, a reliable physical layer of record is quickly and easily maintained. The validated data from Asset Scan is synchronized with ServiceNow through bi-directional feeds, so physical inventory updates are reflected in both systems. And because of Asset Point’s flexibility, the integration fits seamlessly into the client’s existing workflows.
With Asset Point:
By complementing ServiceNow with validated physical data, the firm improved planning accuracy and reduced operational risk across its global data center footprint.
Key outcomes include:
"Accurate physical data has become a competitive advantage for us. It enables faster execution, smarter planning, and more precise incident response.” — Global Data Center Director, Financial Services Enterprise
Align is a premier provider of technology infrastructure solutions. For over 35 years, leading firms worldwide have relied on Align to guide them through IT challenges, delivering complete, secure solutions for business change and growth. Align is headquartered in Dallas, Texas and has offices in New York City, London, Chicago, San Francisco, Arizona, New Jersey, and Virginia. Learn more at www.align.com.