End User IT Support

Remote and onsite IT support to increase productivity and uptime

Fully managed support for end-users and your IT Infrastructure

Align’s IT Service Desk is built to provide support to end-users 24/7/365 allowing you to focus on your business while we focus on IT. Through our ServiceNow platform, you will have full transparency into what our remote and field dispatched engineers are working on for you. You maintain full visibility and control while we provide reactive and proactive support for your user base.

 

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Advantages of Align End User IT Support Services

MULTIPLE SUPPORT OPTIONS
Multiple Support Options  Level-1 and Level-2 support options to meet the precise needs of your business.
REMOTE AND ONSITE SUPPORT
Remote and Onsite Support  U.S. based online support teams and scheduled on-site maintenance to ensure your IT build is operational 24/7. On-site support is available in most major U.S. cities.
TECHNOLOGY ADVANCEMENT
Technology Advancement  Full support for today’s most robust cloud, physical and hybrid cloud IT technology.
REDUCED COST
Reduced Cost – Simple predictable monthly fee structure to ensure you receive support scaled to your company’s exact needs and budget.
CUSTOMIZED SLAS
Customized SLAs – VIP service level agreements that prioritize high-touch and high priority users according to specific needs and information.
COMPATIBILITY AND TRANSPARENCY
Compatibility and Transparency – On-demand support with engineers certified in Cisco, Citrix, Microsoft and VMWare technology. Fully auditable tightly governed OLAs and SLAs.
David Lam - Vice President and Director of Information Technology, Holborn
David Lam
Vice President and Director of Information Technology, Holborn

"Align has been the ideal solutions partner for us to handle those projects we just don’t have the resources to handle on our own. We recently moved our office including our internal datacenter and Align was critical to the success of that move. They’ve helped us reduce our overall hardware footprint with their rock solid IaaS product and their support has been amazing. We actually don’t see them as a partner but as a natural extension of our IT team, we actually refer to a member of their network practice as “Our” network engineer."

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