In today’s market, businesses are challenged with providing secure, fully accessible IT infrastructure and operations. Network managers must maintain a constant understanding of the status of each network device to ensure application uptime and network security. Many corporations are seeking outsourced monitoring services and help desk operations. Align’s advanced
solutions provide:
- Device availability status
- Network bandwidth utilization
- CPU memory utilization
- Application monitoring
- Help desk response and resolution
Our network operations center (NOC) provides 24/365 monitoring of your network. We offer a comprehensive solution utilizing a suite of industry-leading applications designed to monitor, discover, manage and troubleshoot your network. Our advanced monitoring and alerting system will continuously poll your network devices including switches, routers, firewalls, voice gateways, servers, IPT equipment, environmental monitoring equipment and other data and/or voice-elated equipment for activity, status and errors.
First Responders Ready to Address Issues
As first responders, Align’s help desk is designed to log, track and remediate any identified issues. The Align problem resolution and ticketing system records and tracks all service calls and provides metrics and status updates for our clients. A comprehensive service level agreement details all courses of action for technical support on devices or applications.
To learn more about help desk support, contact Align.
