Empower

We offer:

• Contract review and compliance
• Strategic supplier alignment
• Client readiness assessment
• Client/supplier maturity assessments
• Sourcing PMO
• SMO transformation
• Supplier performance management
• Outsourcing governance
• SLA baselines and metrics

Our offering is unique. Our role is not one of outsourcing advisor, accountant, tax or legal specialist. Instead we are program/project delivery specialists who work with sourcing teams to take ownership of delivering value back to the organization. Using our robust process and our team of delivery experts, we develop an appropriate sourcing strategy and help choose viable commercial options. We coordinate the “deal” team throughout due diligence and negotiations, then lead the subsequent transition and service management deployment process.

We are of particular value to organizations that are:

• Defining the scope of a possible outsourcing opportunity
• Assessing the viability of a possible supplier relationship(s)
• Negotiating with supplier, even when other specialist advisors (e.g. legal, commercial) have been engaged
• Transitioning to a new supplier after a deal has been signed
• Managing projects that have been included as part of a commercial agreement

Align’s strategic capability is based squarely on a foundation of hands-on technology skills — focusing on IT infrastructure and only IT infrastructure — we provide pragmatic recommendations. We believe our success is best evaluated based upon the actionable change we are able to facilitate for clients. In the last two years alone we have helped save more than $50 million for client companies.

Align can help your enterprise develop an ITSM strategy, implement a custom plan and educate your enterprise to achieve dramatic and continual results utilizing:

• ITSM assessment
  • ITIL maturity
  • ISO 20000
• ITSM road map
  • ITSM implementation and improvement projects
  • Organizational development
  • People change management
  • ITIL v3 training and certification
  • ITSM tool selection and implementation oversight

Our assessment provides an objective analysis of your organization’s ITSM capability against the ITIL®v3 (IT Infrastructure Library), potentially supporting your business strategies for ISO/ISA 20000 accreditation.

As the market for IT products and services continues to change, the role of the IT enterprise is shifting. Leaders that capitalize on this changing dynamic deliver significant cost reductions, implement innovations and better align business and IT goals — while building a forward-thinking, flexible strategy.