Align Communications has extensive experience developing interoperable and converged communication environments for world-class companies. We design solutions that are driven by real business needs. These solutions are both effective and robust enough for a mission critical environment.

Converged solutions offer several key benefits to improve co-worker and customer interactions. Some examples:

• All forms of communication, real-time and stored, can be presented in a unified view
• Customer information can be transferred from person to person along with a voice call
• Robust reports can then be generated to enable efficiency valuations of current customer support programs.

We develop these solutions with your customer service goals in mind. This perspective is essential because each design reflects the features that are needed to enhance your competitive advantage and improve customer satisfaction.

Align begins every interoperability project with a needs assessment. During this process, our specialists examine your business drivers and marketplace. Once we’ve achieved a comprehensive understanding of the business, we recommend a solution that is unique to your specific business needs.

Our Interoperability solution can help:

• Design solutions that map directly to business needs and customer service goals
• Deliver a competitive advantage and cost savings through the appropriate adoption of technology
• Ensure minimum risk and downtime through proper implementation and training

Align has a unique ability to deliver innovative converged technology communication systems from needs analysis to the final phases of delivery, support and knowledge transfer. Our teams of experts have designed interoperable communications solutions to meet the most demanding business needs, ensuring minimum risk of both technical failure and downtime. The results are highly functional, cost-efficient systems that create a measurable advantage for any business looking to enhance customer satisfaction.