Our Convergence team consists of strategic technology specialists dedicated to the interoperability of voice, trading floor and contact center systems, and applications.

Align’s Convergence solution includes the following services:

• Traffic and call flow engineering
• Systems evaluation and selection
• Process and workflow assessment
• Carrier and vendor management
• Interoperability planning and testing
• Voice engineering
• IP telephony and Voice over IP (VoIP)
• Computer Telephony Integration (CTI)

Align has a unique ability to deliver innovative converged technology communication systems from needs assessment to the final phases of delivery, support and knowledge transfer. Our teams of experts have designed interoperable communications solutions to meet the most demanding business needs, ensuring minimum risk of both technical failure and downtime.The results are highly functional, cost-efficient systems that create a measurable advantage for any business looking to enhance customer satisfaction.