Cross-Solutions Project Analyst

An Analyst in this cross-solution position at Align Communications is tasked with assisting in the day-to-day operations of their particular projects and clients, as well as working internally to train up on other aspects of the Technology Relocation, Asset Point, Contact Center and Network solutions. The Analyst will interface with the client, the Align project managers, the project team, technical engineers, developers, and management.

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Responsibilities

• Participate in daily “follow-ups” with technology vendors, carriers, and the client’s staff to ensure adherence to established time frames
• Attend all project meetings
• Assist with system cutover activities under the direction of the project team
• Assist in the preparation of documentation and training material
• Learn and begin to understand the methodology for Align’s Total Project Management program
• Participate in project overtime, as needed
• Administrative duties may include:
o Maintain attendance sheets
o Monitor team input of timesheets and expenses
o Coordinate training activities
o Develop and distribute team correspondence and team meeting minutes
o Discreet with confidential information
o Effective liaison with team members
o Assist with the assimilation of new team members into the team.
• Focus on a single technology discipline in a large relocation project or in an Asset Point implementation project, including process analysis, inventory management, move planning, MAC, or finance
• Participate in Move, Add, Change (MAC) work at a client site to include: site surveys, execution of moves, preparing documents, deliverables, etc.
• Participate in asset scanning/tagging and audits on inventory projects using Asset Point
• Gather client inventory information and assist in planning physical desktop equipment moves and connectivity requirements
• Perform disconnect/reconnect of PC’s and peripherals
• Assist with the administration of technology relocation projects, including acting as scribe and transcribing meeting minutes, making updates to budget and project plan, etc.
• Participate in existing client base support and maintenance of Asset Point and other technology installations
• Participate in the day-to-day activities for project team and assist as required
• Participate in technology meetings specific to discipline with technology vendors and team members
• Create visuals of data center cabinet elevations, desk profiles, elevations and floor plans using graphics programs, including Aperture and Visio. Work in conjunction with project team to incorporate technology into floor plans
• Assist with creating and maintaining documentation for the Project Book to be handed off to a client at project completion.
• Perform desktop application builds on PCs
• Perform imaging of operating systems on PCs
• Troubleshoot operating systems and network configurations on desktops and servers

General
• Learn about technology as it relates to Align’s solutions
• Become knowledgeable of company standards and procedures
• Align professionals will be expected to carry out such additional or alternative duties for the company which are reasonably consistent with his/her position, as the company may from time-to-time require.
• Align professionals are expected to continually enhance their professional and business skills, and are encouraged to take advantage of opportunities provided on the job and through participation in Align's Career Advancement Program (ACAP).

Skills
College degree in Liberal Arts and/or Computer Science
Microsoft office suite: Word, Excel, Project, PowerPoint
Experience in any graphics based CAD product (Visio, Aperture) a plus.
Experience in some of the following database products: MS Access, Sybase, Oracle, Access and SQLAnywhere, a plus.
Experience in asset management systems a plus
Experience in Windows 2000, Windows NT a plus

Critical Success Factors
Continuous Learning: Willingly seek opportunities to learn; able to treat unexpected events as chance to learn something new
Critical, Analytical Thinking: Possesses inductive and deductive thinking ability, can draw conclusions from limited or related information
Multitasking: Ability to maintain focus; ability to shift attention quickly to respond to the unexpected while progressing on tasks/projects
Organization: Arranging or assembling into an orderly, effective structure
Persistence/Follow-through: Ability to see issues through to complete resolution
Verbal and Written Communication: Ability to speak with clients, colleagues and others clearly, professionally, and tactfully (verbal and non-verbal)